Frequently Asked Questions

We have ONE platform, and TWO crowdfunding products. TeamFunder is our risk-free revenue-share product that most of our teams, high schools and foundations utilize. FundRaker is our subscription as a service (SaaS) product that higher education and institutional advancement utilizes to centralize their campus-led crowdfunding efforts. Regardless of the product, you’ll reach potential supporters anywhere in the world through our automated email, social media and mobile text message campaigns. Supporters have 3 ways to donate to your program and insures a donation percentage exponentially higher than any other crowdfunding program in the market today. Supporters can then donate securely online, by check or by phone and donors receive an immediate receipt on behalf of the organization. To learn more, watch our demo.

Scroll up to the top of this page. In the green area, click on “Campaign login or forgot password”. If you need more help here is a blog post on the login and forgot password process. If you need  additional support click the “Contact Us” link on the main navigation.

Our pricing is simple. TeamFunder is a revenue-share product. You’ll pay nothing up-front and never will you see a bill at the end of your campaigns. You’ll start at 75% of the funds raised from each campaign and you have the opportunity to earn even more! FundRaker is a subscription based product where you’ll pay an up-front license fee and 100% of the funds are directed to your institution. At the end of the annual contract there is a renewal fee to continue licensing the product.

If you’ve got 8-10 minutes, we can show you how it works and after your initial setup you can utilize our descriptive tutorials to create your own campaigns. You can create content, import pictures/videos and establish a scope for a campaign to help you meet your fundraising goals.

We do not charge for credit card processing with our TeamFunder revenue-share product. All costs of raising funds are covered in our revenue share agreement.

No, at eTeamSponsor there are no limits to how long you can run an on-line fundraiser. In fact, our best practice is to run your campaign for at least 90 days as up to 10-15% of total funds raised come in after day 30!

No, unlike some of our competitors, we do not charge a pentalty (which can reduce funds raised by as much as 7%) if student participation falls below a certain level. Instead, our eXPERT fundraising team will provide you with helpful tips and tricks to drive your campaign fundraiser participation rate as high as possible!

We accept donations by check (via mail), credit card (Visa, Master Card, Discover Card, American Express), PayPal, and Venmo.

Ah. Such a straightforward question! 🙂 Unfortunately the answer is “it depends”, and more specifically, it depends on what type of fundraiser you are donating to. Fill out a support form and one of our support managers will get back to you quickly with an answer!

Donations made to public schools and nonprofit education institutions are generally tax deductible if the donation and recipient meet certain requirements. That said, the tax treatment of charitable contributions and donations is a complicated topic, so always consult your tax advisor for guidance. To obtain a receipt for your donation please contact your student’s school as the receipt will be issued by them, not eTeamSponsor. 

We are known for our outstanding service…just ask our clients, they love working with eTeamSponsor. The beauty of our system is the technology performs 95% of the work for campaign execution. Your 5% is vital to the success of the campaign, and is only a 20-30 minute investment of time.  Our dedicated support team will educate you how easy it is to launch a campaign. Our support team is available 7am – 5pm PST Monday through Friday to assist you at any point during your campaign.

Your organization owns the data and yes, you can share information within your organization. You may set up additional users with multiple levels of permission allowing them access to relevant dashboards and reporting within your organization.

We use 256 bit encryption and our systems are PCI Level 2 Compliant – bank level data security. Credit card, checking account and personal information are immediately deleted upon donating. Passwords for all users are also encrypted for your protection and eTeamSponsor is as secure as any online banking institution or payment portal in the world.